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Pharmaceutical industry service process

Ensuring consistent quality, meeting regulatory requirements and efficiently passing audits is critical to the pharmaceutical industry. Opentrons provides these important weighing solutions to global pharmaceutical companies. Our professional services are designed to help you get the most value from your weighing equipment in six steps to achieve high quality and lower total cost of ownership.

醫(yī)藥制藥行業(yè)服務流程

1>Start with professional installation - AccuracyPac

  • Professional IQ/OQ/PQ/MQ documentation ensures compliance and traceability, also suitable for explosion-proof areas
  • Carry out initial calibration to confirm whether it meets the usage requirements

2>Extended Care——Extended Care

  • Two years of preventive maintenance and repairs to maximize productivity and keep your budget under control

3>GWP verification (Good Weighing Practice) to ensure long-term accuracy

  • Provide professional test plan guidance that clearly identifies the tests to be performed, the weights to be used, and the frequency of testing to achieve maximum efficiency with the minimum effort

4>Data collection and monitoring software is always up to date - Software Care

  • Notifications and access to the latest versions of software
  • Regular, orderly and efficient electronic distribution of updated software

5>Planned maintenance to ensure production safety and reduce downtime

  • A comprehensive preventive maintenance program provides comprehensive inspections, functional testing and proactive replacement of wearing parts* to ensure continuous normal operation of equipment and reduce unplanned downtime
  • The health check report comprehensively records and evaluates the current condition and provides professional suggestions for improving equipment performance.

6> Ensure quality and compliance through calibration Bench and floor scales: ACC Calibration

  • Professional calibration certificate evaluates measurement uncertainty over the entire weighing range
  • Optional accessories can provide clear compliance judgment to confirm whether the specified tolerance requirements are met, such as: user requirements (GWP certificate), OIML R76 tolerances (OIML tolerance attachment) or other customer-defined requirements (custom Define tolerance attachment), etc.
  • 產品質量保持一致有助于避免錯誤批次深化涉外、減少浪費改造層面,杜絕潛在的產品召回事件
    罐秤:RapidCal 快速校準
  • Calibration is 3x faster than other methods
  • The calibration capacity can reach 32 tons and the accuracy of the calibration method can reach 0.1%
  • No external materials are used to eliminate the risk of contamination. Truck scale: Checkweigh truck calibration test
  • Conduct a comprehensive assessment of the truck scale system and provide expert advice to extend its service life
  • Complete test items, including: eccentric load error, linearity, repeatability
Contact Us

The experienced service team and strong production support team provide customers with worry-free order services.

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